813-902-88551-800-865-1116

Policies

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Delivery Policy

  • A local delivery fee of $10.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary by zip code)
  • We will do our best to accommodate deliveries at specific times of day, 
  • Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
  • We will be happy to accept your International orders through the Internet or through our Phone line.

Privacy Policy

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

Store Hours

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Valentine’s Day, Easter, Administrative Professionals Week, Mother’s Day, Memorial Day, Father’s Day,  Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day and Labor Day.

Order Changes

  • Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
  • If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (813) 902-8855     1 (800) 865-1116.
  • We are also unable to accept cancellations or change requests via e-mail.

Sales Tax Information

Every Internet order you place with us will be charged a sales tax of 7%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Guarantee

We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at (813) 902-8855 or (800) 865-1116. If you are not happy with your order purchase, please call within 48 hours after delivery is made so that we may resolve your problem.

Payment Options

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